Pokies Casinos – SUBMIT A DISPUTE

Sometimes things happen and player accounts get locked, or worse closed. This could be due to various reasons ranging from a casino feeling that a player violated the casino’s Terms and Conditions, to a player registering at an online casino where the players country is restricted.

Before you lodge a dispute, please be sure to ask yourself the following:

1. Is your country not perhaps in the casino’s restricted country’s list?
2. Do you perhaps have more than one player account at the casino?
3. Does somebody else in you household not perhaps also have an account at the casino?
4. Have you read the casino’s Terms and Conditions?

If you only answered yes to the last question above, chances are that you might have a valid reason for lodging a dispute. Complete the form below and we’ll take it from there…

Has the online casino offered you a bonus – be it a no-deposit, welcome or other offer, and then not delivered? Or have you been accused of “bonus abuse”?

Use the Bonus Problems category if your dispute is bonus (of any type) related. But before you do, ask yourself the following:

1. Have you read through the Bonus Terms & Conditions, as well as the Casino’s T&C’s?
2. Have registered from a country in the casino’s restricted country’s list?
3. Is anybody else using your computer, email or postal/physical address to play at the casino?
4. Have you created more than one account at the casino?

If you answer yes to only question 1, then you might have a valid dispute. Use the form below to submit a bonus related dispute and we will take it from there.

Making a deposit at an online casino is 99% of the time a painless and fast process, but every now and again a glitch does creep in. This often causes stress and panic to players.

More often than not these glitches are not the fault of the online casino, but due to the transaction being declined or delayed by a banking institution.

So before you lodge a deposit related dispute, ask yourself the following:

1. Have you read through the casino’s Terms and Conditions?
2. Have you contacted the casino’s support team regarding the deposit that was made?
3. Is your country of residence in the casino’s list of restricted countries?
4. Is there differences between the details you used to register your player account and your actual details?
5. Do you have more than one player account at the casino/
6. Does someone else use your credit card/online payment processor?

If you’ve only answered yes to questions 1 and 2, then chances are you might have a valid dispute against the casino. Complete the form below and we will pursue the dispute on your behalf.

Requesting a withdrawal after a big win, or just making a straight withdrawal of casino funds is often processed without any delays or hick-ups. Sometimes, extra verification is required by online casinos to ensure that withdrawals are processed correctly and that the correct person receives the funds via their chosen method.

If you feel that your withdrawal request is taking too long, or that the online casino is refusing to process your request, ask yourself the following:

1. Have you read through the casino’s Terms and Conditions regarding withdrawal requests?
2. Have you met all the wagering requirements for bonuses?
3. Have you completed all the relevant verification processes?
4. Have you contacted the casino’s support team to clarify the withdrawal hold up?

If you’ve answered yes to all of the above questions, and the casino is still withholding your funds, then complete the lodge a dispute form below and we’ll try and assist.

Online casino’s use state of the art software platforms to provide players the best possible casino experience. But as with all software, bugs to tend to creep in from time to time.

These “bugs” could cause winnings not show in player accounts, bonus rounds in slot games not to be triggered, or just a casino game timing out although the connection to the casino is good.

So, before you lodge a software problem dispute, ask yourself the following:

1. Are you sure the connection to the casino’s server is good?
2. Have you contacted the casino’s support team regarding the software problem?
3. Does your mobile, tablet or desktop meet the minimum hardware/software requirements for the casino software?

If you answered yes to all of the above, and the online casino has not made any attempts to rectify the problem, then we urge you to use the form below so the matter can be addressed.

In an ideal world any problems experienced by players at an online casino can be categorized into Account, Bonus, Deposit, Withdrawal and Software problems. But as with anything in life, sometimes something happens that doesn’t fall into the above mentioned categories.

Disputes in the “General” category have only two prerequisites:

1. Have you read the casino’s Terms and Conditions to see if they don’t mention anything about your dispute?
2. Have you contacted the casino’s Support Team to see if they can’t assist with the query?

If you’ve answered Yes to both the questions above and have still not been able to resolve you issue, then complete the New Dispute form below and we’ll be happy to see what we can assist with.