With over 20 experience relating to online casinos, the team behind the Pokies Casinos Dispute Centre have had to unofficially mediate on behalf of players on various occasions.
With the Pokies Casinos site still in the conceptual phase, the decision was made to make it easy for members to the site to obtain assistance with any issues they might have playing at an online casino – and so the Pokies Casinos Dispute Centre came into existence.
The Pokies Casinos Dispute Centre is, and always will be, provided absolutely free of charge to site members. Becoming an Pokies Casinos site member is also free, simply use the Registration Form provided, and not only will you have access to the Dispute Centre, but also a wealth of other resources as well as exclusive promotions and bonuses only available to Pokies Casinos members.
The Pokies Casinos Team has over the years, established a good working relationship with many of the online casinos listed on the Pokies Casinos site, and for this reason has access to resources and people that even players at the online casinos don’t have.
This puts the Pokies Casinos Team in a unique position to be able to assist players that are experiencing an issue with an online casino. Be it from a deposit to a withdrawal issue, and most everything in between.
Log in to your Pokies Casinos member account, have a read through the Dispute Guidelines, then visit the Submit A Dispute page, click on the category which your dispute would fall into and complete the form provided. Remember to complete the form as truthfully and accurately as possible, providing as much relevant information as possible – remember to attach any screenshots or documentation you might have.
All the fields are required – but please keep in mind all the information provided will be visible to visitors to the site. Only the fields marked otherwise will be kept strictly confidential and will not be shared with anyone other than the Dispute Resolution Team. So please remember to “black out” any personal info on any attachments added.
When a new dispute is submitted by an Pokies Casinos Member, the Dispute Resolution Team first verifies if the dispute has any merit. Amongst others the Team verifies if the dispute isn’t a result of a breach of casino, promotion or bonus Terms & Conditions.
If the dispute passes all the preliminary checks, the Team will make contact with the relevant casino on behalf of the player and try to resolve the dispute. With each update to the dispute, an email will be sent to the e-mail address provided when the member lodged the dispute, containing the updated details. These updates will also be available on the Pokies Casinos Dispute Centre page. Simply click on the dispute, and the complete history of the dispute will be shown.
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